Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions about our services, processes, and more. If you have a question that isn’t covered here, please don’t hesitate to contact us.
Q: What services does Docmann Marketing Group offer?
A: Docmann Marketing Group specializes in commercial printing, custom apparel, promotional products, signage, and corporate gifting. We help businesses create impactful marketing campaigns with high-quality products and personalized service.
Q: Where is Docmann Marketing Group located?
A: We are located at 5275 Naiman Parkway, Suite E, Solon, OH 44139. We serve clients both locally and nationwide.
Q: How do I contact Docmann Marketing Group?
A: You can reach us via phone at (440) 975-1775, email at maureen@docmann.com, or through our contact form on the website.
Q: What types of businesses do you work with?
A: We work with businesses across all industries, from small businesses to large corporations. Our clients include those in education, healthcare, construction, finance, non-profits, and many other sectors. No matter your industry, we’re equipped to support your marketing and promotional needs.
Q: How do I place an order with Docmann Marketing Group?
A: To place an order, simply contact us via phone, email, or our website. We’ll guide you through the process, helping you select the right products, services, and artwork to meet your needs.
Q: Can I get a quote before placing an order?
A: Yes, we provide free quotes for all our services. Just provide us with your project details, such as the type of product or service, quantity, design specifications, and any deadlines or special requirements, and we’ll send you a customized quote.
Q: What payment methods do you accept?
A: We accept all major credit cards, checks, and ACH transfers. For large orders, we can discuss payment terms tailored to your business needs.
Q: Do you offer bulk order discounts?
A: Yes, we offer competitive pricing and discounts for bulk orders. Contact us to discuss your specific requirements.
Q: What are setup fees?
A: Setup fees are charges associated with preparing your custom artwork, logo, or design for production. This includes creating printing plates, embroidery digitization, screen setup, or other processes needed to ensure your design is accurately applied to the product.
Q: What are run charges?
A: Run charges are fees associated with the production of each individual item in your order. These charges typically apply when additional colors, locations, or customization methods are used in printing or decorating your products. Run charges are usually calculated per unit and can vary depending on the complexity of the customization and the quantity of items ordered.
Q: Can Docmann Marketing Group help with designing my products?
A: Absolutely! Our experienced design team can assist you in creating custom designs for print materials, apparel, promotional products, and signage. We work closely with you to ensure your vision is brought to life.
Q: What file formats do you accept for artwork?
A: For optimal results, we require vector files (.AI, .EPS, .PSD) or high-resolution PDFs to ensure your design looks perfect during decoration. If you don’t have the correct file type, don’t worry—just send us what you have. Our design team will gladly assist you in selecting the best decoration methods and help recreate your artwork if needed.
Q: Can I pick a PMS color or do a PMS color match?
A: Yes, you can select a specific PMS (Pantone Matching System) color for your design to ensure consistency and accuracy across all your printed materials. We can also perform a PMS color match to closely replicate your desired color. Please provide us with the PMS color code, and we’ll make sure your design matches your brand’s color standards.
Q: How do I ensure my design looks great on the final product?
A: We provide a digital proof of your design before production begins. With some products it is possible to even do an actual production sample of what the finished product will look like. This allows you to review and approve the design and print before final production, ensuring it meets your expectations.
Q: What is your typical turnaround time?
A: Our standard turnaround time is 7-10 business days after proof approval. However, we understand that each project is unique, and turnaround times can vary depending on the product and your specific needs. We’re committed to working within your deadlines, so if you have a tight schedule or special requirements, please contact us to discuss expedited options.
Q: What is the shipping time?
A: Depending on your location and the shipping method selected, shipping can take 1-5 business days. If you have specific delivery needs or a tight deadline, please let us know, and we’ll do our best to accommodate your requirements.
Q: Do you offer nationwide and international shipping?
A: Yes, we provide nationwide shipping and international shipping. Shipping costs and delivery times vary based on location and order size.
Q: Can I pick up my order from your Solon location?
A: Absolutely! Local clients are welcome to pick up their orders from our Solon office. We’ll notify you as soon as your order is ready for pickup. In most local cases, we can also offer delivery at no additional charge—just let us know your preference, and we’ll accommodate your needs.
Q: How can I track my order?
A: Once your order is shipped, we’ll provide you with a tracking number so you can monitor its delivery status.
Q: Can I split my shipping to multiple locations?
A: Yes, you can absolutely split your order and ship to multiple locations. Whether you need to send products to different offices, event locations, or clients, we can accommodate your needs. Just provide us with the details for each location, and we’ll ensure your order is delivered accurately and on time.
Q: Why can shipping costs be higher than expected?
A: Shipping costs can vary based on several factors, including the size and weight of your order, the shipping method chosen, and the destination. Larger or heavier items typically incur higher shipping fees. Additionally, expedited shipping options, remote delivery locations, or multiple shipping destinations can increase costs. We always strive to find the most cost-effective shipping solutions for our clients and are happy to discuss any concerns you may have about shipping expenses.
Q: What is Docmann Marketing Group’s return policy?
A: Since our products are custom-made, returns are typically not accepted unless there is a defect. If you encounter any issues, please contact us within 5 business days, and we’ll work to resolve them.
Q: What should I do if I receive a damaged or incorrect product?
A: If your order arrives damaged or incorrect, contact us immediately. We’ll arrange for a replacement or refund as necessary.
Q: Can you handle large or bulk orders?
A: Yes, we specialize in handling orders of all sizes, including bulk orders. Contact us to discuss your specific needs, and we’ll provide you with a competitive quote.
Q: Can I request a product sample before placing a large order?
A: Yes, we offer product samples upon request. Most samples are provided free of charge, but in some cases, a nominal fee may apply. If a fee is required, it can often be credited toward your order once you decide to move forward. Sampling allows you to see and feel the quality of our products before committing to a larger order.
Q: Do you offer seasonal promotions or discounts?
A: Yes, we periodically offer seasonal promotions and discounts. To stay informed about our latest offers, be sure to check our website regularly and keep an eye out for our email campaigns, where we share special deals and exclusive discounts.
Q: How can Docmann Marketing Group help with event marketing?
A: We provide a full suite of event marketing services, including banners, signage, branded giveaways, print materials, and promotional materials. Whether it’s a trade show, corporate event, or community gathering, we can help you make a lasting impression.
Q: Can you support my company’s internal branding initiatives?
A: Yes, we offer solutions for employee engagement, onboarding, and corporate gifting. From custom apparel to branded office supplies, we help reinforce your brand’s identity within your organization.
Q: How do you ensure brand consistency across multiple products?
A: We work closely with your brand guidelines to ensure color accuracy, logo placement, and design consistency across all products. This attention to detail helps maintain a cohesive brand image.
Q: How can I stay updated on Docmann Marketing Group’s services and promotions?
A: Stay connected by subscribing to our email newsletter, following us on social media, and visiting our website regularly for updates on new products, exclusive deals, and special offers.
Q: Which business departments do you typically work with?
A: We work closely with a variety of business departments, including Marketing, Communications, Sales, Human Resources, and Purchasing. However, our services are versatile and can support any department within your organization that needs effective marketing solutions, custom products, or branded materials.
Q: How can we meet with you?
A: We’re flexible and happy to meet in whichever way works best for you. You can visit us in person at our showroom, connect with us virtually via Zoom, or have a conversation over the phone. Simply contact us, and we’ll arrange a meeting that suits your schedule.
Q: Can we visit your showroom?
A: Absolutely! We love welcoming departments, clients, and potential clients to our showroom. It’s the perfect space to discuss your special events and initiatives while exploring new ideas and gaining inspiration. Whether you're planning a campaign, looking for fresh concepts, or simply want to see what we offer, our showroom is open to you by appointment only. Contact us to schedule your visit!